Resources - Chapter 17

Preface 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17

Chapter 17 - Client Retention

Self Employed Web - Article: 10 Tips For Long Term Client Retention by Dr. Rachna D. Jain
Insider Reports - Article: Ten Strategies For Client Retention by Bea Feilds
Ezine Articles - Article: Top 10 customer service tips by Margo Chevers
Business Know How - Article: Advertising, Sales and Marketing: Customer Service Tips and Techniques by Adrian Miller
ZeroMillion.com - Article: Determining the Lifetime Value and Lifetime Profit of Your Customers by Ryan P Allis
ZeroMillion.com - Article: Four Steps to Increase the Lifetime Value of Your Customers by Ryan P Allis

Empower the Spirit

Empower the Spirit - Article: Take This Job and Love It! How to Become a "Fire-Proof" Asset to Your Company by Doug Kelley
Improving Customer Service - Article: Customer Service Facts and Figures by Dr. John T. Self
The Business Review - Article: Retaining clients is as essential as getting new ones by Wendell J. Brown

Preventing No-Shows

Medical Economics - Article: Practice Pointers: How to handle no-shows by Robert Lowes
Billing Precision - Article: Top 3 Methods for No-Show Reduction in Medical Practice - Missed Appointment Risk Management

Incentive Programs

Incentive Performance Center - Article: Customer Retention: Keeping Your Best Customers for the Long Term

Database Marketing Institute - Article: Customer Retention: Integrating Lifetime Value into Marketing Strategies by Arthur Middleton Hughes

Recapturing Lost Clientele

Michael Cage Strategic Marketing Adviser to Extraordinary Entrepreneurs - Article: How to recapture "lost" customers and clients by Michael Cage

Kogle Cards - A way to keep in touch with your customers by using greeting cards and postcards

WaterColors Inc - Printed marketing products to keep in touch with massage therapy clients

Natural Touch Marketing - Natural touch marketing materials for the healing arts profession

Client Surveys

Feedback Rewards - Assists individuals and organizations to achieve higher levels of performance, productivity and profitability while at the same time enhancing product quality, customer satisfaction and employee fulfillment

Shopzilla - Resource and links for Comment Cards